The Ontario Technical Standards and Safety Authority (TSSA) has established an ombudsman function to support communications between the industry and regulated parties. In addition to addressing employee concerns, the office will seek to offer an independent, neutral, informal and confidential means to promptly address concerns and issues brought forward by regulated parties, including heating contractors. Sarah Cooke will oversee the office. She previously served with TSSA as manager of the Quality Assessed Program and in several other management roles in the fuel safety area, including operations, business development, fuels safety engineering and compliance. She is a professional engineer with a master’s and bachelor’s degree in mechanical engineering from the University of Toronto. She has also been engaged with industry stakeholders on many of the technical and regulatory issues over the past 15 years.
