Recall Notice: Lennox Ductless Single-Zone and Multi-Zone heat pumps
The affected heat pumps can fail and overheat, which may pose a fire hazard.
Health & Safety
This recall involves three models of Lennox Ductless Single-Zone or Multi-Zone heat pumps. The affected heat pumps can fail and overheat, which may pose a fire hazard.
The products were sold by Lennox independent dealers nationwide from January 2016 through November 2019 for between $8,700 and $15,550. Approximately 377 units of the affected product were sold in Canada.
The model and serial numbers can be found on the nameplate on the side of the units. Only heat pumps with the following model and serial numbers are included in the recall:
MPA018S4M-1P, serial #s: 6915XXXXXX or 6916XXXXXX
MPA048S4S-1P, serial #s: 6915XXXXXX or 6916XXXXXX
MPA048S4M-1P, serial #s: 6915XXXXXX or 6916XXXXXX
Lennox has received two reports, both in Canada, of overheating. One report included a small hole in the heat pump motor due to melting and one report of the fan blade and motor catching fire. No injuries have been reported.
Lennox is contacting all known independent dealers about the recall directly. The dealers will contact individual consumers to arrange for recalled outdoor units to be removed and replacement units to be installed.
Consumers awaiting replacement are being told to monitor the recalled heat pumps while they are being operated and keep foliage and other flammable items at least 24 inches away from the recalled units.
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