Early bird registration deadline looms for HRAI AGM
June 29, 2012
The Heating, Refrigeration and Air Conditioning Institute (HRAI) Annual General Meeting will be held at the Halifax Marriott Harbourfront in Halifax, NS, on August 22-25, 2012. HRAI’s discounted early registration fees are available until July 6. The AGM kickoff breakfast will feature Canada’s most talked about greengrocer, Pete Luckett, who will serve up practical lessons from the entrepreneurial front lines. Gord Cooke of Building Knowledge Canada will cover code changes, as well as changes to building programs such as ENERGY STAR for New Homes and R2000. In addition, the CSA F280 changes will be highlighted. Renowned speaker Steve Coscia (multi-published author andcustomer service coach) will show you the exact methods to: softly upsell; reduce stress; elevate your company image on every call; diffuse complaints and turn callers into fans; automate your e-follow up; and develop referral methods to double or triple your referral rate. For further information, contact Heather Grimoldby-Campbell at 800-267-2231, ext 238 or e-mail: email@example.com.