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Innovative, energy-saving fluid technologies take Armstrong to the winners’ circle


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December 10, 2014

Charles Armstrong (l), chairman of Armstrong Fluid Technology accepts the 2014 European Frost & Sullivan Award for Customer Value Leadership from Jeff Frigstad, senior global vice president, best practices, Frost & Sullivan.
Charles Armstrong (l), chairman of Armstrong Fluid Technology accepts the 2014 European Frost & Sullivan Award for Customer Value Leadership from Jeff Frigstad, senior global vice president, best practices, Frost & Sullivan.

(Updated with photo)

Frost & Sullivan‘s inaugural Growth, Innovation & Leadership (GIL) Canada event was held at the Novotel Toronto North York on Tuesday, December 2, 2014, in conjunction with the global growth consulting firm’s Best Practices Awards gala.

“Our global galas celebrate industry leaders’ accomplishments and showcase the meaning of Best Practices, similar to the Academy Awards for the corporate world,” said Frost & Sullivan senior global vice president, best practices, Jeffrey Frigstad. “It is a night to celebrate the hard work of employees and executives alike.”

Frost & Sullivan industry analysts compare market participants and identify best-practice companies by measuring performance through in-depth interviews, analysis, and secondary research. The companies demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development are recognized with Best Practices Awards in a variety of regional and global markets.

Armstrong Fluid Technology was awarded the 2014 European Frost & Sullivan Award for Customer Value Leadership at the event. Each year, Frost & Sullivan presents this award to the company that has focused on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and, ultimately, customer base expansion.

Frost & Sullivan identified Armstrong’s solution portfolio, which includes pumps, hydronic systems, controls and aftermarket services, as key to its position as a one-stop shop for fluid technology solutions. The company’s focus on developing novel, high-quality, low-energy products was also cited.

“Not content with merely developing a range of products, Armstrong has built a fully integrated building energy solution that ensures optimal energy consumption, improved operating flexibility, and lower installation and lifecycle costs,” said Frost & Sullivan industry analyst Sivakumar Narayanaswamy. “Furthermore, the company strives to enhance customers’ ownership experience by developing products that will increase comfort while being environmentally sustainable.”

According to Frost & Sullivan, a key aspect of Armstrong’s value proposition is its training programs. It conducts technical training courses for its representatives and service dealers on the effective maintenance and operating procedures for its equipment so that customers can enhance the overall efficiency of their facilities. Europe has shown a rising preference for on-site training and Armstrong is catering to this need.

In 2013, Armstrong went through a global rebranding initiative, resulting in the creation of the brand “Armstrong Fluid Technology.” This has brought clarity to customers’ perceptions of Armstrong and its products, services, and value additions.

“The establishment of a global organization structure is expected to play a key role in streamlining work processes, which will, in turn, have a direct impact on the operational efficiency,” noted Sivakumar. “Armstrong has an extensive international presence, with manufacturing facilities in three continents, along with sales offices and subsidiaries across the world.”

Frost & Sullivan also noted that Armstrong’s brand equity is enhanced by customers’ trust in its skill in developing products and associated intelligent controls based on its core competencies in fluid flow, variable speed, demand-based control, and heat transfer applications.


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