HPAC Magazine

The Unico System launches customer service programs for contractors

April 29, 2019 | By Jillian Morgan

(Left to right) Cyndi Bauman, Theresa Carter, and Lee Ann Schuble of the UniConcierge Customer Care Centre.

The Unico System has unveiled two programs, UniConcierge and Text-A-Tech.

Staffed by three customer relations professionals, the UniConcierge Customer Care Centre is designed to “provide installing contractors with a team of experienced, live people” to help with Unico’s products.

Through the program, contractors can access referrals to local distributors of the company’s equipment, navigate training programs offered by Unico, on-board to the Unico Preferred Contractor program and update their information on the company’s dealer locator.

With Text-A-Tech, contractors needing real-time assistance in the field can text their requests to 314.222.2487 for help and guidance. www.unicosystem.com



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