HPAC Magazine

WaterFurnace adds Advanced Remote Diagnostics/Controls to Heat Pump Systems

August 26, 2022 | By HPAC Magazine

The Symphony 3.0 platform (contractor portal and home comfort platform) is available for its 3, 5 and 7 series and water-to-water WaterFurnace geothermal units.

WaterFurnace International, manufacturer of geothermal and water source heat pumps, has released  its Symphony 3.0 Platform (contractor portal and home comfort platform)—available for its 3, 5 and 7 Series and water-to-water WaterFurnace geothermal units.

The Wi-Fi-enabled, cloud-based platform is a diagnostics and control system giving installing contractor technicians and consumers greater control, monitoring, and diagnostic capabilities.

Version 3.0 includes improved historical data access and fault code search, and downloadable reports among other things.

Using the Aurora Weblink Router, Symphony lets end users monitor and control their WaterFurnace geothermal system from anywhere, using a laptop, smartphone, or tablet. It also gives technicians access to greater system data, insights, and diagnostics to streamline maintenance and repairs.

With Symphony Home Comfort Platform, consumers can remotely control temperatures and programs for up to six zones (with the IntelliZone2 zoning system), observe and track their unit’s energy use for the last 25 months over any date range, and receive alerts and service reminders via email, text, or push notification.

Symphony also simplifies repairs and maintenance by giving installing contractor technicians remote access to fault codes, historical data, and system performance metrics. It can even export data to a CSV for in-depth performance analysis.




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