HPAC Magazine

Direct Energy makes ambitious move to improve its customer service

October 1, 2012 | By HPAC Magazine

Direct Energy has launched Same Day Service for its Ontario customers who are enrolled in Protection Plans, and/or who rent their water heaters from Direct Energy starting today. The program assures that if a call is received by 5 p.m., a Direct Energy technician will do everything possible to attend and provide service on the same day. The promise applies to all service requests relating to loss of heat or hot water. “Direct Energy is dedicated to providing the best possible home services to our customers.  We have been listening to our customers and we know that they value prompt, hassle-free service,” said Dave Walton, manager, business generation for Direct Energy. “Our goal with Same Day Service is to attend to 90 per cent of our calls on average each day – an industry-leading promise that we are very proud of.”



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