May 13, 2020

Field service technicians are in a unique position to recognize revenue-building opportunities for their organizations.

They understand the technology, have knowledge of the systems they are servicing and have an insight into the customer’s goals and challenges.

And, of course, they have direct access to the decision maker or their influencers. Who is better within our organizations to uncover opportunities to help our customers achieve their business goals?

And yet, for many organizations, getting techs enthusiastically engaged in business development is a challenge. This webinar, taking place May 13, from noon to 1 p.m., eastern time, will look at the specific actions that a service organization can take to improve technician revenue generation effectiveness.

For example, we will consider how our perception of the tech’s role can enhance or detract from their efforts. We will look at why our processes and systems may be holding us back. And, we will reflect on how we can ensure our techs have the knowledge and skills to be successful. At the conclusion of this webinar, participants will have the steps they can implement to fully engage their technicians to supercharge their revenue generation efforts.